Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
Role Overview:
We help developers and partners with technical issues in their Android apps and games. Issues we handle range from but not limited to: Android SDK; Play Developer API issues, Play Billing, etc.Responsibilities:
Handle consultations from agents who face doubts and issues in their cases.
Help ensure the team is up-to-date with the processes and case handling.
Ensure adherence to the processes mentioned in the Help Center.
Perform backup when PA Leads are out of office.
Perform Quality views, help conduct RCAs, and cascade improvement plans to agents
Help identify gaps in processes and suggest improvements to the Project Manager or Operations Manager.
Maintain the training tracker and ensure timely follow ups for training completion.
Perform peer reviews.
Perform case triaging, issue reproduction and communicating with the Partners or BDMs.
Raise issues to the Engineers for product or customer issues.
Follow up on bug communications to ensure timely resolution.
Ensure adherence to the SLA milestones.
Route case drafts to the Translators for CJK (Chinese, Japanese, Korean) cases.
Route drafts to a Peer Reviewer if the Agent falls under Peer Review.
Raise cases, bugs, or product trends that need attention to the PA Leads for inclusion in the Ops' call with the client
Basic Qualifications:
Minimum 3 years of Android App Development experience
Minimum 3 years of technical support or customer service experience
Minimum 3 years SLA management experience
High School Diploma / GED
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted until 06/13/2026.Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here:
Accenture Flex Jobs (https://www.accenture.com/us-en/careers/local/flexcareers#block-section-total-rewards)
Role Location Hourly Salary RangeCalifornia $38.27 to $48.27Cleveland $38.27 to $48.27Colorado $38.27 to $48.27District of Columbia $38.27 to $48.27Illinois $38.27 to $48.27Maryland $38.27 to $48.27Massachusetts $38.27 to $48.27Minnesota $38.27 to $48.27New York $38.27 to $48.27New Jersey $38.27 to $48.27Washington $38.27 to $48.27
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences.?All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.?Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the?Accenture Equal Opportunity Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document-4/Accenture-Equal-Opportunity-Statement.pdf#zoom=50)
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
